20 for 20 Virtual Service Call

Alpine Heating and Cooling • May 4, 2020

Today we are releasing an option for our customers that we are very excited about !!! As the temperatures begin to warm up, we know many of our clients are working on projects around their home which includes servicing their Air Conditioning system. That combined with the current pandemic we are all facing together led to as a company to come up with an option for those DIY customers that need just that little bit of advice and assistance while working on their Air Conditioning project.


We call it the 20 for 20 Virtual Service Call. It is simple really…see below.

1. Call our office 330.359.7114 or shoot us an email at servicecalls@alpinehcservices.com and request a Virtual Service call.

2. Our Service Dispatcher will take down some basic information (Name, Address, contact info, Make & Model of your unit & what the issue is you are experiencing.) You will setup a time for a call back that works for your schedule with one of our trained service technicians.

3. Our Service technician will call you at your scheduled time via Zoom (if you prefer video conferencing) or via phone. Our Service technician will help walk you through the diagnosis and repair. The cost for this call is $20.00 and will include up to 20 minutes of assistance with our Service Technician. Each additional minute will be charged at $1.00.

4. If the Virtual Service Call requires an onsite visit from one of our technicians and you proceed in scheduling the call, the fee for the Virtual


Service Call is waived completely!

We are excited to be able to offer this option to our customers and hope it proves to be valuable as we move on during these difficult times!
If you have any questions, please give us a call and we would be happy to discuss further.


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If you’ve heard people talking about “new refrigerant rules” for air conditioners and heat pumps, you’re not alone. Homeowners are wondering if their current AC system is suddenly outdated or impossible to repair. The simple answer is no — you do not need to replace your air conditioner just because refrigerant rules have changed. What Changed With HVAC Refrigerants? The HVAC industry is moving away from higher-GWP refrigerants, including R-410A, and toward newer refrigerants with lower environmental impact. Under the EPA’s refrigerant transition rules, many new residential air conditioners and heat pumps manufactured after January 1, 2025 must use lower-GWP refrigerants. Existing systems can still be serviced, and parts used to repair existing systems are not subject to the same restrictions as new equipment. For homeowners, that means your current air conditioner or heat pump does not automatically need replaced. Can My Current AC Still Be Repaired? Yes. If your system uses R-410A, it can still be serviced. The bigger question is whether a repair makes financial sense. As older refrigerants become less common over time, certain repairs — especially refrigerant leak repairs — may become more expensive. That does not mean every older system should be replaced, but it does make the repair-versus-replace decision more important. When Should You Consider Replacing Your AC? You may want to consider replacement if: -Your system is over 10–15 years old -You are facing a major repair -Your AC has a refrigerant leak -Your energy bills keep climbing -Your home has uneven temperatures -Your system uses older equipment that is no longer under warranty If your system is newer, running well, and only needs a minor repair, replacement may not be necessary. Don’t Panic — Get Honest Advice The new refrigerant rules are a real change in the HVAC industry, but they should not be used to scare homeowners into replacing equipment before they need to. At Alpine Heating, Cooling, Plumbing & Refrigeration, we help homeowners understand their options clearly. Whether your system needs a simple repair, a refrigerant leak check, or a full replacement estimate, our goal is to give you honest information so you can make the best decision for your home. Have Questions About Your AC System? If you’re unsure whether to repair or replace your air conditioner, contact Alpine today. Our team can inspect your system, explain your options, and help you prepare for the future of home comfort. 📞 Schedule a Comfort Evaluation OFFICES Wooster: (330) 263.0013 Ashland: (419) 289.1616 Mt. Eaton (330) 359.7114 Email: sales@alpine-services.com. Website: https://www.alpine-services.com/contact
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